Testimonials at Adtrans Hino

Adtrans Hino makes new rental fleet decision easy for Camden Hire!

An award-winning Sydney equipment hire company has taken delivery of 15 new rental-ready Hino 300 Series trucks for its fleet of hire vehicles.

Camden Hire's new Hino 300 Series 616 automatic light-duty trucks are able to be driven with a car licence.

Purchased from Adtrans Hino at Smeaton Grange, the trucks are fitted with Westrucks FRP Pan Bodies and Dhollandia tail lifts for easy loading and access.

Michael Lindsay of Adtrans Hino assisted Camden Hire with the procurement and customisation of the fleet of 300 Series trucks.

"With our experience supplying trucks to other rental fleets, we suggested a suite of accessories for each truck to ensure it would provide the best experience for Camden Hire customers," Mr Lindsay said.

"We've helped 'rentalise' these vehicles to benefit customers and Camden Hire."

Camden Hire founder Mike Scarce OAM had previous experience with Hino trucks which has now been rekindled with Adtrans Hino.

"We had Hino trucks in our fleet years ago and were delighted when we realised we now have a Hino dealership in such close proximity to our headquarters in Smeaton Grange," Mr Scarce said.

"We're currently in talks with Adtrans to add light-duty tippers to our range of vehicles as well."

Accessories on Camden Hire's new trucks include heavy duty seat covers and screw-in floor mats, tail light protectors, 'quacker' reverse alarm, handbrake alarm and a chain on the fuel cap to prevent fuel loss.

Attention to detail for customers includes height stickers on the windscreen to assist renters unfamiliar with driving taller vehicles and diesel stamps on the single fuel tank.

The trucks are also fitted with a reversing camera which is standard on all Hino 300 Series models.

Camden Hire was established in 1984 and services greater metropolitan Sydney and beyond, specialising in building, excavation and landscape equipment.

What our customers are saying.

Exceptional Customer Service

To Hino Australia,
I am writing you this email today to inform Hino of the exceptional customer service we have received by the team at Adtrans Hino in Smeaton Grange, in particular Phil Begg in the service dept.

We had an issue on Monday 12/01/15 with the engine light coming on, Phil asked us to bring it up and he will have a look at it as soon as we arrive. Phil checked our truck over and gave us advice as to why the problem had occurred and how to prevent it from happening again.
On the Tuesday morning our truck had all but lost clutch and so I was back on the phone to Phil and within an hour or so he had organised our tilt tray a new clutch kit and all necessary parts, and for our truck to be dropped off and repaired.

What I didn't expect was the truck was IMMEDIATELY worked on despite the workload he already had, phone calls to let me know progress that day and finished within 24 hrs of drop off. For us here in the Mittagong branch, that truck is vital to our day to day deliveries/pick ups, so the quick turn around meant that our service to our customers was almost non effected.

Customer service is something we at Kennards Hire pride ourselves on, so when I received the "above and beyond" level of customer service that was given from Phil and the team at Smeaton Grange, I had to let you know.

Well done and Thank you for making it so easy.

Regards,
Chris Vamvakaris
Mittagong
Hire Centre
Kennards Hire